SHIPPING, EXCHANGES & RETURNS
Click here to start an exchange or return.
The bottom line is: we want you to be 100% ecstatic with your Wildcoat!
If the fit isn't perfect, or you aren't totally satisfied - let us know! Start an exchange/return here, or email us at teddy@wildcoat.com.
Return and Exchange Policy:
We have partnered with Re:do for all exchanges and returns. If you opt in to their service ($2.99 per order at checkout) your order will be eligible for free exchanges and returns on all eligible items (see below).
If you opt out of Re:do, you will be responsible for covering the shipping cost for exchanges and returns.
US Orders —
- We accept exchanges and returns within 15-days of delivery for all non-sale coats and hoods bought through our shop (Wildcoat.com). All items must be returned in new-condition as they were received with tags attached.
International Orders —
- We unfortunately are not able to accept exchanges or returns from international orders (outside of the US). It's too dang expensive, sorry! Please double check sizing and style with us prior to ordering to ensure your coat fits perfectly.
Clearance/Sale Items —
- All Clearance items (20% off or higher) are final sale and cannot be returned. We do accept exchanges on Clearance items pending available inventory.
Apparel —
- We do not accept returns or exchanges on our apparel. We use a third party printing company for all of these goodies (Printful is their name!), so we are not able to swap sizing, style, or offer refunds on these items.
Duties / Taxes —
- For international orders, we ship DDU (Delivered Duties Unpaid). You will be billed upon pickup by your local authorities/shipping company before delivery. Please reach out if you are unsure of the standard importing taxes/fees for your country and we will do our best to estimate these for you. We do not cover these fees.
Same day! As long as it's before ~5pm MST M-F. Orders after this time will go out first thing the following morning.
You'll receive email updates & tracking info as soon as your label is printed, packed, and on it's way.
Apparel: Our apparel is made-to-order and is shipped independently from Printful.
Shipping costs/fees are as follows:
Continental USA: Free shipping on all coats & hoods. We partner with Printful for all apparel orders and shipping rates are automatically calculated based on their carriers.
Alaska / Hawaii / US Territories: Automatically calculated shipping at checkout based on carrier rates.
Canada: We cover the cost to ship — you cover the taxes/duties. We do not collect duties/taxes for Canada, so please account for this to be billed upon delivery from your local post office (aka DDU). Shoot us an email if you're uncertain about the rates.
Australia: Automatically calculated shipping at checkout based on carrier rates.
New Zealand: Automatically calculated shipping at checkout based on carrier rates.
UK/Europe: Automatically calculated shipping at checkout based on carrier rates. We do not collect duties/taxes for UK/EU orders, so please account for this to be billed upon delivery from your local post office (aka DDU). Shoot us an email if you're uncertain about the rates.
USA: We primarily use UPS Ground as they provide the lowest cost and competitive delivery times - typically 2-5 business days depending on your proximity to Colordo (our home).
International: Global shipping options shown at checkout.
Apparel: Our apparel is made-to-order and is shipped independently from Printful.
Short answer: It depends! Check our Preorder Page for the latest news and updates on when our presale items will be arriving!
Longer answer: We typically launch our presales once we have an estimated delivery timeframe from our manufacturer. From there we try to operate under full transparency regarding ETAs & delays.
Our latest batch of Buffaloes, Pandas, and the restock on all other coats and hoods are set to arrive around the end of December. We'll be shipping out all orders for these items as soon as they get to us in Colorado!