Shipping, Exchanges & Returns
When will my order ship?
Same day! As long as it's before ~5pm MST M-F. Orders after this time will go out first thing the following morning.
You'll receive email updates & tracking info as soon as your label is printed, packed, and on it's way.
Apparel: Our apparel is made-to-order and is shipped independently from Printful.
Where do you ship? And how much does it cost?
We utilize UPS as our primary shipping partners.
Shipping costs/fees are as follows:
Continental USA: Free shipping on all coats & hoods. We partner with Printful for all apparel orders and shipping rates are automatically calculated based on their carriers.
Alaska / Hawaii / US Territories: Automatically calculated shipping at checkout based on carrier rates.
Canada: We cover the cost to ship — you cover the taxes/duties. We do not collect duties/taxes for Canada, so please account for this to be billed upon delivery from your local post office (aka DDU). Shoot us an email if you're uncertain about the rates.
Australia: Flat-rate shipping cost of $115 for coats, and $50 for hoods.
New Zealand: Flat-rate shipping cost of $99 for coats, and $50 for hoods.
What shipping service do you use & How quickly will my order arrive?
USA: We primarily use UPS Ground as they provide the lowest cost and competitive delivery times - typically 2-5 business days depending on your proximity to Colordo (our home).
International: Global shipping options shown at checkout.
Apparel: Our apparel is made-to-order and is shipped independently from Printful.
If I order a presale item, how quickly will it arrive?
Short answer: It depends! Check our Preorder Page for the latest news and updates on when our presale items will be arriving!
Longer answer: We typically launch our presales once we have an estimated delivery timeframe from our manufacturer. From there we try to operate under full transparency regarding ETAs & delays.
Exchange & Return Policies
The bottom line is: we want you to be 100% ecstatic with your Wildcoat!
If the fit isn't perfect, or you aren't totally satisfied - let us know! Fill out the form below, or email us at teddy@wildcoat.com.
We're also happy to help if you have any questions about sizing prior to purchasing.
Exchange Policy: We offer free exchanges in the US within 30 days of your item arriving. The exchanged item must be in NEW condition with original tags in the original packaging (this makes the shipping easier). Fill out the form below to get started. Also please note that while exchanges are free, we like to minimize back/forth shipping to reduce environmental impact and cost. Always feel free to reach out to us about sizing prior to ordering if you are unsure!
We are unable to process exchanges for Canadian based orders, so please contact us ahead of time if you are unsure of sizing/style!
Return Policy: All returns must be within 30 days of the item arriving and be in NEW condition with original tags in the original packaging. We are only able to accept returns for orders in the US and Canada.
Return Cost: We will fully refund the original purchase amount minus the cost of the return shipping. We will provide a return label, as we receive shipping discounts through our shipping partners. No returns for New Zealand and Australia orders (it's too dang expensive! Sorry!).
Apparel: We unfortunately do not accept returns or exchanges on our apparel (ie shirts/hoodies/hats). We use a 3rd party printer (Printful) for all apparel, and each item is custom printed and shipped by Printful.