Shipping, Exchanges & Returns
The bottom line is: we want you to be 100% ecstatic with your Wildcoat!
If the fit isn't perfect, or you aren't totally satisfied - let us know!
We have partnered with Re:do for shipping protection, exchanges and returns. If you opt in to their service ($2.99 per order at checkout) your order will be eligible for free exchanges and returns on all eligible items (see below).
If you opt out of Re:do, you will be responsible for covering the shipping cost for exchanges and returns.
US Orders —
- We accept exchanges and returns within 15-days of delivery for all non-sale coats and hoods bought through our shop (Wildcoat.com). All items must be returned in new-condition as they were received with tags attached. All returns for refund will be refunded to the original payment method. Please allow 3 business days to process all returns.
International Orders —
- We unfortunately are not able to accept exchanges or returns from international orders (outside of the US). It's too dang expensive, sorry! Please double check sizing and style with us prior to ordering to ensure your coat fits perfectly.
Clearance/Sale Items —
- All Clearance items (25% off or more) are final sale and cannot be returned. We do accept exchanges on Clearance items pending available inventory. Clearance items will be marked as FINAL SALE on the product page.
Apparel —
- We do not accept returns or exchanges on our apparel (aka t-shirts, beanies, hats, and sweatshirts). We use a third party printing company for all of these goodies (Printful is their name!), so we are not able to swap sizing, style, or offer refunds on these items.
Duties / Taxes —
- For international orders, we ship DDU (Delivered Duties Unpaid). You will be billed upon pickup by your local authorities/shipping company before delivery. Please reach out if you are unsure of the standard importing taxes/fees for your country and we will do our best to estimate these for you. We do not cover these fees.
All returns must be unworn aside from the initial try-on, in brand new condition, and returned as it was shipped in the original packaging with tag attached.
For any coat that is returned disassembled (aka hood, sleeves and/or mittens detached and shoved in the box) we will charge a $5 handling fee.
We reserve the right to reject any return believed to have been worn beyond the initial try on. In this case you will have the option to keep the item and must pay us to ship you the coat again, or forfeit your refund.
We reserve the right to reject any return if the coat smells of perfume, smoke, or any other strong odor when we inspect the returned item.
In the case where the coat is dirty or has a strong smell but is in otherwise new condition and can be cleaned, you may opt to keep the item or pay a $50 cleaning fee.
Basically, don't wear it if you don't plan on keeping it!
All Clearance items are final sale and cannot be returned. We do accept exchanges on Clearance items pending available inventory.
Coats & Hoods: Please allow up to 1 business day for your coat or hood to ship out. That being said, we aim to ship out same day on all orders received before 4pm MT.
You'll receive email updates & tracking info as soon as your label is printed, packed, and on its way.
Apparel: Our apparel is made-to-order and is shipped independently by Printful.
On average, 3-5 business days from the time the carrier picks up the package!
If you need your order by a certain date, let us know in your order comments or use an expedited service to ensure it arrives in time! We have 2nd Day and Next Day available at checkout.
We ship out of Colorado, so the shipping time varies based on how close you are to CO! Other factors like weather and holidays could result in delays.
We are not responsible for shipping delays once the package is out of our hands. We're all at the mercy of UPS, USPS, and Fedex.
For domestic orders we use UPS Ground or USPS Ground Select as our first options depending on which quotes a faster delivery. For multi-coat purchases we typically use UPS or Fedex.
If you need your goodies by a specific date, please let us know so we can choose a specific shipping service or recommend expedited.
Delivery time within the USA is typically 3-5 business days depending on your proximity to Colorado. If you need your goodies by a certain date, you have the option to upgrade to expedited shipping at checkout.
For international orders we use UPS or USPS depending on the ship-to country.
If either USPS or UPS do not deliver to your address, please leave us an order note with your preferred carrier.
Shipping costs/fees are as follows:
Continental USA: Free shipping on all coats & hoods. We partner with Printful for all apparel orders and shipping rates are automatically calculated based on their carriers.
Alaska / Hawaii / US Territories: Automatically calculated shipping at checkout based on carrier rates.
Canada: We cover the cost to ship — you cover the taxes/duties. We do not collect duties/taxes for Canada, so please account for this to be billed upon delivery from your local post office (aka DDU). Shoot us an email if you're uncertain about the rates.
Australia: Automatically calculated shipping at checkout based on carrier rates.
New Zealand: Automatically calculated shipping at checkout based on carrier rates.
UK/Europe: Automatically calculated shipping at checkout based on carrier rates. We do not collect duties/taxes for UK/EU orders, so please account for this to be billed upon delivery from your local post office (aka DDU). Shoot us an email if you're uncertain about the rates.
If you are based in a country where we don't currently ship, shoot an email to teddy@wildcoat.com and we'll look into adding your country!
We currently are fully stocked for the Winter 24/25 season and are actively shipping all in-stock items.
We typically begin our preorder in the summer ahead of the Fall/Winter season.
Preordering ensures you'll be first in line to receive your item as soon as our inventory arrives, as we typically sell out of our most popular coats each year!
Think of us like that really good mom & pop pizza place that can only make so many pies each day, and once they sell out you gotta come back the next day.
All items marked PREORDER are currently being made by our manufacturer, and will ship as soon as they hit our warehouse in Boulder, Colorado.