Shipping, Exchanges & Returns
The bottom line is: we want you to be 100% ecstatic with your Wildcoat!
If the fit isn't perfect, or you aren't totally satisfied - let us know!
We have partnered with Re:do for shipping protection, exchanges and returns. If you opt in to their service ($2.99 per order at checkout) your order will be eligible for free exchanges and returns on all eligible items (see below).
If you opt out of Re:do, you will be responsible for covering the shipping cost for exchanges and returns.
US Orders —
- We accept exchanges and returns within 15-days of delivery for all non-sale coats and hoods bought through our shop (Wildcoat.com). All items must be returned in new-condition as they were received with tags attached.
International Orders —
- We unfortunately are not able to accept exchanges or returns from international orders (outside of the US). It's too dang expensive, sorry! Please double check sizing and style with us prior to ordering to ensure your coat fits perfectly.
Clearance/Sale Items —
- All Clearance items are final sale and cannot be returned. We do accept exchanges on Clearance items pending available inventory.
Apparel —
- We do not accept returns or exchanges on our apparel. We use a third party printing company for all of these goodies (Printful is their name!), so we are not able to swap sizing, style, or offer refunds on these items.
Duties / Taxes —
- For international orders, we ship DDU (Delivered Duties Unpaid). You will be billed upon pickup by your local authorities/shipping company before delivery. Please reach out if you are unsure of the standard importing taxes/fees for your country and we will do our best to estimate these for you. We do not cover these fees.
All Clearance items are final sale and cannot be returned. We do accept exchanges on Clearance items pending available inventory.
Coats & Hoods: We ship out same day on all orders received before 4pm MT.
You'll receive email updates & tracking info as soon as your label is printed, packed, and on its way.
Apparel: Our apparel is made-to-order and is shipped independently from Printful.
For domestic orders we use USPS Ground Select as our first option, or UPS Ground if USPS is unavailable in your area.
Delivery time within the USA is typically 1-5 business days depending on your proximity to Colorado. If you need your goodies by a certain date, you have the option to upgrade to expedited shipping at checkout.
For international orders we use UPS or USPS depending on the ship-to country.
If either USPS or UPS do not deliver to your address, please leave us an order note with your preferred carrier.
Shipping costs/fees are as follows:
Continental USA: Free shipping on all coats & hoods. We partner with Printful for all apparel orders and shipping rates are automatically calculated based on their carriers.
Alaska / Hawaii / US Territories: Automatically calculated shipping at checkout based on carrier rates.
Canada: We cover the cost to ship — you cover the taxes/duties. We do not collect duties/taxes for Canada, so please account for this to be billed upon delivery from your local post office (aka DDU). Shoot us an email if you're uncertain about the rates.
Australia: Automatically calculated shipping at checkout based on carrier rates.
New Zealand: Automatically calculated shipping at checkout based on carrier rates.
UK/Europe: Automatically calculated shipping at checkout based on carrier rates. We do not collect duties/taxes for UK/EU orders, so please account for this to be billed upon delivery from your local post office (aka DDU). Shoot us an email if you're uncertain about the rates.
If you are based in a country where we don't currently ship, shoot an email to teddy@wildcoat.com and we'll look into adding your country!
Our current batch of preorder items are set to arrive in November of 2024. We will provide a more precise ETA as soon as we know!
All items marked PREORDER are currently being made by our manufacturer, and will ship as soon as they hit our warehouse in Boulder, Colorado.
Preordering ensures you'll be first in line to receive your item as soon as our inventory arrives, as we typically sell out of our most popular coats each year!